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Frequently Asked Questions

We've compiled a list of answers to common questions.

NightRide uses far wave infrared technology. Far wave infrared enables NightRide to “see” up to one mile ahead, but far wave infrared cannot see through glass. This is why NightRide mounts to the outside of your vehicle.
NightRide is powered through a wired connection to a vehicle battery or auxiliary battery.
Some NightRide models are self installable. We provide the instructions, you provide 5 minutes of your time. Other models require professional installation.
NightRide captures infrared images and streams them via WiFi or Ethernet connection to our phone, tablet or laptop. There’s the heads up display option (HUD) that projects images from the screen onto the clear film affixed to lower portion of the windshield. As you drive, the infrared images are displayed continuously onto the screen of HUD for your convenience.
While it is certainly possible to display the footage from NightRide on your vehicle’s dash screen, we do not believe this is a safe way to use NightRide. We prefer that users position their display device at heads up level so you don’t take your eyes off the road.
Infrared based devices operate by measuring the amount of heat emitted by people or objects and creating a visual depiction of that energy. Night vision works from your headlights. NightRide sees beyond the scope of your headlights, showing you what your headlights don’t.
No Internet connection is required to view the stream. The NightRide camera acts as a local hotspot.
Yes, NightRide cameras are built to withstand rain, snow, heat and cold and have built in lens heating.
Safe operating temperatures are -40⁰F to +140⁰F, it’s recommended that you operate it only in environments that are safe for people using a typical smart phone.
We’re available Monday through Friday, 8am – 9pm, ET.
Orders are generally processed within 2 business days + shipping time. Please see our Shipping page.
It’s your responsibility to inspect your package for damage before accepting or signing for delivery.
We do. However, depending on your country, there are restrictions. To verify availability of NightRide to your country, please contact us at [email protected] or call 347 509-5800.
Yes. Please see our Shipping page for details.
Yes, we do provide a tracking number for each shipment.
We accept Visa, Mastercard, AMEX, Discover, Diner’s Club, and PayPal. We also accept alternative payments like GPay and Apple Pay. See the complete list in the footer.
The NightRide online store is powered by Shopify. Shopify is certified Level 1 PCI DSS compliant and this compliance extends to all online stores powered by Shopify. Every order made through our website is made through our safe and secure checkout system. We utilize SSL security technology, which ensures that all data passed between web browsers and servers remains private.
Please promptly call 347-509-5880 during our customer service hours of 9 am – 5 pm, ET to reach our customer support team. If the order has already shipped, you’ll need to follow the Returns process.
Yes. Please see our Warranty page for details.
Please call 347-509-5880 during our customer service hours of 9 am – 5 pm, ET, M-F to reach our customer support team or simply leave us a message with a convenient time for us to call you back. We will reply promptly.
Yes. Coupons and discounts are periodically offered through our NightRide Ambassadors and other online retailers.
Yes, as applicable.
Can’t find what you need? Our award-winning customer care team is here.